Photo Products
Information
Frequently Asked Questions
General FAQs
Delivery FAQs
Uploader FAQs
Website Security FAQs
What payment methods do you accept?
At this time we only accept Visa and Mastercard, we are currently investigating Paypal and other payment methods and will update our site as new options become available.
What is your quality like?
You can rest assured that Photo Igloo uses the best quality processing equipment to ensure your prints, canvas and gifts are optimised for quality. Photo Igloo uses premium photo paper to ensure you receive the best quality photo prints.
Do you offer bulk discounts on orders?
Yes we offer generous discounts for orders of multiple quantities. Please visit the contact us section of this site and email our customer service team for a price.
What is resolution?
Resolution refers to the amount of information contained in your photo. Resolution is measured in pixels, or mega pixels (1 mega pixel = 1 million pixels), each digital image is made up of a certain number of pixels, the more pixels in your image the higher the resolution and generally the higher the quality of the image. High resolution images can be enlarged very easily and are perfect for printing on large posters or canvas, whereas images with a low resolution may only be suitable for printing on small items such as 6"x4" prints, or a photo mug. If we try to enlarge a low resolution image it will tend to pixelate (appear blocky), as there is not sufficient information contained within the image to enlarge it. Our photo print site will display a low resolution warning when the image you are trying to use has insufficient resolution for printing on the product you have selected.
Whilst high resolution images are better for enlarging and provide a lot more options as to the available photo products you can print on, a high resolution image does not necessarily mean it is a high quality image, a high resolution image can still be blurry, out of focus, or under or over exposed.
If your camera has a high resolution mode, it is better to select this mode when taking photos, but remember the higher the resolution of the image, the more memory is required to store the image, so you may need a bigger memory card for your camera.
Why do some of my images get cropped? (its all in the science)
4. If you are a budding enthusiast and the cropping issue is a major concern for you, you could upgrade your camera to a digital SLR (although this is slightly more expensive option than just adjusting your crop). Digital SLR cameras generally produce photos in a ratio of 3:2 which is ideal for a 6"x4" print.
At this time we only accept Visa and Mastercard, we are currently investigating Paypal and other payment methods and will update our site as new options become available.
What is your quality like?
You can rest assured that Photo Igloo uses the best quality processing equipment to ensure your prints, canvas and gifts are optimised for quality. Photo Igloo uses premium photo paper to ensure you receive the best quality photo prints.
Do you offer bulk discounts on orders?
Yes we offer generous discounts for orders of multiple quantities. Please visit the contact us section of this site and email our customer service team for a price.
What is resolution?
Resolution refers to the amount of information contained in your photo. Resolution is measured in pixels, or mega pixels (1 mega pixel = 1 million pixels), each digital image is made up of a certain number of pixels, the more pixels in your image the higher the resolution and generally the higher the quality of the image. High resolution images can be enlarged very easily and are perfect for printing on large posters or canvas, whereas images with a low resolution may only be suitable for printing on small items such as 6"x4" prints, or a photo mug. If we try to enlarge a low resolution image it will tend to pixelate (appear blocky), as there is not sufficient information contained within the image to enlarge it. Our photo print site will display a low resolution warning when the image you are trying to use has insufficient resolution for printing on the product you have selected.
Whilst high resolution images are better for enlarging and provide a lot more options as to the available photo products you can print on, a high resolution image does not necessarily mean it is a high quality image, a high resolution image can still be blurry, out of focus, or under or over exposed.
If your camera has a high resolution mode, it is better to select this mode when taking photos, but remember the higher the resolution of the image, the more memory is required to store the image, so you may need a bigger memory card for your camera.
Why do some of my images get cropped? (its all in the science)
Most compact digital cameras take photos in a ratio of 4:3 (standard digital ratio), whereas film style cameras take photos in a ration of 3:2 (standard analogue ratio). The standard print size of 6"x4" is a carry over from film cameras and is not particularly well suited to photos taken from digital cameras due to the slight cropping that occurs.
When a photo is not in the correct ratio for the print size you have selected, it will be centred on the print so only a small portion of the top & bottom, or sides will be cropped. In the print preview, the parts of your photo outside the red box will be cropped. For example:
We produce thousands of photos everyday like this, we recommend you double check the cropping of your images just in case there are parts of your images that are particularly close to the edge and that may be cropped.
What other options do I have?
1. You can adjust the crop of the image to ensure the main subject of the image will be printed.
2. You can select a non-standard crop (this will print the full image but white borders may occur). For example:
4. If you are a budding enthusiast and the cropping issue is a major concern for you, you could upgrade your camera to a digital SLR (although this is slightly more expensive option than just adjusting your crop). Digital SLR cameras generally produce photos in a ratio of 3:2 which is ideal for a 6"x4" print.
How long will the upload process take?
The upload time depends on the amount of images you are uploading, the file size of the images and the speed of your internet connection. The uploader will provide an estimated image upload time once the upload process has begun. Photo Igloo utilises the latest technology to minimise upload times and ensure our uploader is one of the fastest available.
How many Photos can I upload?
You can upload as many images as you like.
If you are uploading a lot of images, it may be a good idea to change your computers sleep settings so your PC or Mac doesn't go into sleep mode. If your computer goes into sleep mode and turns itself off whilst you are uploading images, it will disable your internet connection and stop the upload process. To change your sleep settings go to Power Settings or power options in the Control Panel for a PC, or "EnergySaver" settings in System Preferences for a Mac.
Do you reduce the quality of my image during upload?
No, we upload your images at full resolution and file size.
What happens if my internet connection drops out during the upload process?
Although internet drop outs are rare these days, if your internet connection does drop out during the upload process, don't worry, our uploader will automatically resume the upload process as soon as it is able to re-establish the connection.
If you are uploading a lot of images, it may be a good idea to change your computers sleep settings so your PC or Mac doesn't go into sleep mode. If your computer goes into sleep mode and turns itself off whilst you are uploading images, it will disable your internet connection and stop the upload process. To change your sleep settings go to Power Settings or power options in the Control Panel for a PC, or "EnergySaver" settings in System Preferences for a Mac.
What happens to my images when they are uploaded?
Your images are uploaded to our storage server in their original size allowing you to place orders with Photo Igloo.
How long do you store my images for?
We keep your images online for a period of 7 days, if you visit Photo Igloo using the same computer that you placed your original order with, you will be able to view and access all images that you have previously uploaded. This allows you to place additional orders of these images without uploading them to our servers again. After 7 days, the images will automatically be removed from our servers.
Why is my computer is asking me to install/upgrade to Adobe Flash player 10?
In order for us to provide you with the best user experience possible we have chosen to write some of our online applications using Adobe Flash products. You may be running a previous version of Adobe Flash player on your computer or may not have it installed at all. Inorder for you to upload photos and place orders for photo prints and some of the other products on our site, you will need to have Adobe Flash Player Version 9 or above installed on your computer.
What is Adobe Flash player?
Adobe flash player is a piece of software distributed by Adobe.com, the company that brings you graphic software products such as Photoshop, Photoshop elements, Illustrator etc. A large number of websites use Flash programming language within their sites to create cool applications and onscreen animations, Adobe Flash player allows you to view and interact with these applications. We have used Adobe Flash products in various parts of our site to provide our customers with a user friendly experience.
Why do I need to upgrade to Adobe Flash player 10?
In order for us to provide you with the best user experience possible we have chosen to write some of our online applications using Adobe Flash products. In order for you to upload photos and place orders for photo prints and some of the other products on our site, you will need to have Version 9 or above installed on your computer.
Will I need to install/upgrade every time I use your site?
No you will only ever need to do this the one time. After the initial install/upgrade you will NOT be required to install/upgrade each time you visit our site.
Is the Install/upgrade safe?
Yes, the install/upgrade won't hurt a bit and will not harm your computer, in fact over 90% of the worlds computers have some version of Adobe Flash player installed. The upgrade process is controlled via the Adobe.com website and is independent from Photo Igloo. Remember, we want our customers to enjoy using our site and to keep coming back and visiting us, so we wouldn't install any harmful nasties onto your computer. The install/upgrade places the latest version of Adobe Flash player onto your computer allowing you to interact with a whole range of the latest and greatest websites on the net, including ours!
How long will the Install/upgrade take?
The time taken depends on the type of browser you are running, eg, Internet Explorer, Mozilla Fireox, Safari etc. The process is completed within a few seconds to a couple of minutes depending on your browser, for further instructions and screen shots of the install/upgrade process please refer to the relevant section in this help menu.
Why do you use Adobe Flash?
We use Adobe Flash so we can provide our users with the best experience possible. It allows us to build a fast and user friendly ordering interface and offers additional features such as faster image uploads and automatic resume of the upload process should your internet connection drop out during upload.
What happens if I don't upgrade to the newer version of Flash?
We will be sad :(, Unfortunately without upgrading to a newer version of Adobe Flash player you won't be able to order photo prints and some other products from our site. This would be such a shame as we built it for you, our customers! It is also very easy to use.
The upload time depends on the amount of images you are uploading, the file size of the images and the speed of your internet connection. The uploader will provide an estimated image upload time once the upload process has begun. Photo Igloo utilises the latest technology to minimise upload times and ensure our uploader is one of the fastest available.
How many Photos can I upload?
You can upload as many images as you like.
If you are uploading a lot of images, it may be a good idea to change your computers sleep settings so your PC or Mac doesn't go into sleep mode. If your computer goes into sleep mode and turns itself off whilst you are uploading images, it will disable your internet connection and stop the upload process. To change your sleep settings go to Power Settings or power options in the Control Panel for a PC, or "EnergySaver" settings in System Preferences for a Mac.
Do you reduce the quality of my image during upload?
No, we upload your images at full resolution and file size.
What happens if my internet connection drops out during the upload process?
Although internet drop outs are rare these days, if your internet connection does drop out during the upload process, don't worry, our uploader will automatically resume the upload process as soon as it is able to re-establish the connection.
If you are uploading a lot of images, it may be a good idea to change your computers sleep settings so your PC or Mac doesn't go into sleep mode. If your computer goes into sleep mode and turns itself off whilst you are uploading images, it will disable your internet connection and stop the upload process. To change your sleep settings go to Power Settings or power options in the Control Panel for a PC, or "EnergySaver" settings in System Preferences for a Mac.
What happens to my images when they are uploaded?
Your images are uploaded to our storage server in their original size allowing you to place orders with Photo Igloo.
How long do you store my images for?
We keep your images online for a period of 7 days, if you visit Photo Igloo using the same computer that you placed your original order with, you will be able to view and access all images that you have previously uploaded. This allows you to place additional orders of these images without uploading them to our servers again. After 7 days, the images will automatically be removed from our servers.
Why is my computer is asking me to install/upgrade to Adobe Flash player 10?
In order for us to provide you with the best user experience possible we have chosen to write some of our online applications using Adobe Flash products. You may be running a previous version of Adobe Flash player on your computer or may not have it installed at all. Inorder for you to upload photos and place orders for photo prints and some of the other products on our site, you will need to have Adobe Flash Player Version 9 or above installed on your computer.
What is Adobe Flash player?
Adobe flash player is a piece of software distributed by Adobe.com, the company that brings you graphic software products such as Photoshop, Photoshop elements, Illustrator etc. A large number of websites use Flash programming language within their sites to create cool applications and onscreen animations, Adobe Flash player allows you to view and interact with these applications. We have used Adobe Flash products in various parts of our site to provide our customers with a user friendly experience.
Why do I need to upgrade to Adobe Flash player 10?
In order for us to provide you with the best user experience possible we have chosen to write some of our online applications using Adobe Flash products. In order for you to upload photos and place orders for photo prints and some of the other products on our site, you will need to have Version 9 or above installed on your computer.
Will I need to install/upgrade every time I use your site?
No you will only ever need to do this the one time. After the initial install/upgrade you will NOT be required to install/upgrade each time you visit our site.
Is the Install/upgrade safe?
Yes, the install/upgrade won't hurt a bit and will not harm your computer, in fact over 90% of the worlds computers have some version of Adobe Flash player installed. The upgrade process is controlled via the Adobe.com website and is independent from Photo Igloo. Remember, we want our customers to enjoy using our site and to keep coming back and visiting us, so we wouldn't install any harmful nasties onto your computer. The install/upgrade places the latest version of Adobe Flash player onto your computer allowing you to interact with a whole range of the latest and greatest websites on the net, including ours!
How long will the Install/upgrade take?
The time taken depends on the type of browser you are running, eg, Internet Explorer, Mozilla Fireox, Safari etc. The process is completed within a few seconds to a couple of minutes depending on your browser, for further instructions and screen shots of the install/upgrade process please refer to the relevant section in this help menu.
Why do you use Adobe Flash?
We use Adobe Flash so we can provide our users with the best experience possible. It allows us to build a fast and user friendly ordering interface and offers additional features such as faster image uploads and automatic resume of the upload process should your internet connection drop out during upload.
What happens if I don't upgrade to the newer version of Flash?
We will be sad :(, Unfortunately without upgrading to a newer version of Adobe Flash player you won't be able to order photo prints and some other products from our site. This would be such a shame as we built it for you, our customers! It is also very easy to use.
How do you ship my prints and gifts?
95% of the time we ship your products with Australia Post. Occasionally we will use courier companies depending on the freight option you have selected during checkout.
How much do you charge for delivery?
How long do the prints take to arrive?
Photo prints and enlargements/poster prints are generally dispatched in 1-2 days of receiving your order. Prints are dispatched from the Newcastle region of NSW and in accordance with Australia Post timeframes, around 90% of the population will receive their prints within 1-3 days from the order being dispatched. If you have ordered a photo gift or other photo product at the same time as your photo print order, please allow additional manufacturing and delivery time.
How long do photo gifts, canvas and other products take to arrive?
Photo gifts and other items are generally dispatched within 3 to 4 days of receiving your order. Orders are dispatched from the Newcastle region of NSW and in accordance with Australia Post timeframes, around 90% of the population will receive their delivery within 1-3 days from the order being dispatched. You can also check the estimated delivery time frame by clicking on the "Calculate freight" button during the ordering process for these products. Busy periods, delivery to remote areas and external factors beyond our control may affect the delivery timeframe.
How do you calculate the delivery charges if I place orders for different products at the same time?
If you have placed say a print order together with a photo gift or canvas order, your order will be dispatched together, and in accordance with the dispatch time frames for photo gifts.When you place orders for different products in your shopping cart you will only pay the one Delivery charge. The delivery amount that will be charged will be the higher of the two delivery charges for those items. For example if you ordered a crystal and a photo mug you would only pay $9.95 in freight as it is the higher of the two delivery charges for those items.
How much freight will I be charged if I place an order for multiple quantities of photo gifts or canvas?
When you order multiple Photo gifts or canvas prints, you only ever pay the one low freight charge for that item regardless of how many you order.
95% of the time we ship your products with Australia Post. Occasionally we will use courier companies depending on the freight option you have selected during checkout.
How much do you charge for delivery?
Photo Prints up to A4 |
Standard Freight |
Express Freight |
|---|---|---|
Qty 1-9 |
$2.49 |
$6.95 |
Qty 10-19 |
$2.75 |
$6.95 |
Qty 20-49 |
$2.95 |
$7.95 |
Qty 50-79 |
$4.95 |
$8.95 |
Qty 80-109 |
$5.95 |
$12.95 |
Qty 110-145 |
$7.95 |
$13.95 |
Qty 146-189 |
$10.95 |
$15.95 |
Qty 190-399 |
$11.95 |
$19.95 |
Qty 400-499 |
$13.95 |
$21.95 |
Qty 500-599 |
$15.95 |
$24.95 |
Qty 600+ |
$1.00 per 50 |
$2.50 per 50 |
Other Items |
||
Photo Gifts - Small |
$3.95 |
Quoted on Checkout |
Photo Gifts - Large |
$5.95 |
Quoted on Checkout |
Photo Crystal |
$9.95 |
Quoted on Checkout |
Canvas Prints |
$14.95 |
Quoted on Checkout |
Enlargements/Posters |
$6.95 |
Quoted on Checkout |
Acrylic Frames |
$19.95 |
Quoted on Checkout |
| Framed Prints - Small (up to A4) | $9.95 | Quoted on Checkout |
| Framed Prints - Large (larger than A4) | $19.95 | Quoted on Checkout |
INTERNATIONAL
Please refer to our freight calculator during the ordering process for pricing and delivery timeframe information. In general please allow 10 working days for international deliveries. Whilst all efforts are made to ensure a timely delivery in accordance with our freight calculator, delivery timeframes are estimates only and cannot be guaranteed. Busy periods, delivery to remote areas and external factors beyond our control may affect the delivery timeframe.
How long do the prints take to arrive?
Photo prints and enlargements/poster prints are generally dispatched in 1-2 days of receiving your order. Prints are dispatched from the Newcastle region of NSW and in accordance with Australia Post timeframes, around 90% of the population will receive their prints within 1-3 days from the order being dispatched. If you have ordered a photo gift or other photo product at the same time as your photo print order, please allow additional manufacturing and delivery time.
How long do photo gifts, canvas and other products take to arrive?
Photo gifts and other items are generally dispatched within 3 to 4 days of receiving your order. Orders are dispatched from the Newcastle region of NSW and in accordance with Australia Post timeframes, around 90% of the population will receive their delivery within 1-3 days from the order being dispatched. You can also check the estimated delivery time frame by clicking on the "Calculate freight" button during the ordering process for these products. Busy periods, delivery to remote areas and external factors beyond our control may affect the delivery timeframe.
How do you calculate the delivery charges if I place orders for different products at the same time?
If you have placed say a print order together with a photo gift or canvas order, your order will be dispatched together, and in accordance with the dispatch time frames for photo gifts.When you place orders for different products in your shopping cart you will only pay the one Delivery charge. The delivery amount that will be charged will be the higher of the two delivery charges for those items. For example if you ordered a crystal and a photo mug you would only pay $9.95 in freight as it is the higher of the two delivery charges for those items.
How much freight will I be charged if I place an order for multiple quantities of photo gifts or canvas?
When you order multiple Photo gifts or canvas prints, you only ever pay the one low freight charge for that item regardless of how many you order.
Is it safe to shop online with your website?
Yes, we take the privacy of your personal and financial details very seriously.
When purchasing from Photo Igloo Pty Ltd your personal and financial details are passed through a secure server using the latest Verisign 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. We do not store any of your credit card information in our system, for further details on our privacy policy please visit the relevant section of our website.
Yes, we take the privacy of your personal and financial details very seriously.
When purchasing from Photo Igloo Pty Ltd your personal and financial details are passed through a secure server using the latest Verisign 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. We do not store any of your credit card information in our system, for further details on our privacy policy please visit the relevant section of our website.
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Online Photo Printing | Cheap Photo Prints | Delivery
© Copyright 2010 Photo Igloo Pty. Limited
Online Photo Printing | Cheap Photo Prints | Delivery
© Copyright 2010 Photo Igloo Pty. Limited
